Return & Refund Policy

We have a 30-day return policy. This means you have 30 days after receiving your order to request a return.

To be eligible for a return, your product must be unopened, unused, fully sealed, and in its original packaging. For safety and quality reasons, we cannot accept returns on opened products, used products, or products with a broken or missing safety seal.

You’ll also need your receipt or proof of purchase.

To start a return, contact us at support@shopclearwellness.com with your order number and reason for return.

Please note that returns will need to be sent to the following address:

645 Broadway,
Bayonne, New Jersey 07002

Items sent back to us without first requesting a return will not be accepted.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

You can always contact us for any return questions at support@shopclearwellness.com.

Damages and Issues

Please inspect your order when it arrives. If your item is defective, damaged, or if you received the wrong item, contact us immediately at support@shopclearwellness.com with your order number and photos of the issue.

We will review the situation and work to make it right.

Non-Returnable Items

For safety and quality reasons, we cannot accept returns on:

Opened products
Used products
Products with a broken or missing safety seal
Products not in their original packaging
Sale items
Gift cards

Please contact us if you have questions or concerns about your specific order.

Exchanges

We do not offer direct exchanges at this time.

The fastest way to get the item you want is to request a return for the item you have. Once your return is accepted, you may place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return. We will let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@shopclearwellness.com.